The Ultimate Guide to Visiting Your Loved One in a Care Home
If visiting loved ones in a care home is new to you, this guide can help.
We discuss everything from visiting rights and frequency to practical tips for making each visit as positive as possible. Keep reading to learn what to expect, how often you can visit and how to make the most of your time there, which makes a huge difference in maintaining your bond.
How Many Times a Week Can You Visit a Care Home?
There is no legal limit on how many times a week you can visit a loved one in a residential care home. Families can visit as frequently as they wish – and a good care home actively encourages regular contact. Some homes have set visiting hours while others operate an open-door policy, so it is worth asking about this specifically when you first move a loved one in. The only circumstances in which visits may be temporarily limited are during an infection-control outbreak or when a medical professional has advised reduced contact for clinical reasons.
Know Your Rights as a Visitor to a Care Home in the UK
Visiting rights in care homes are protected. Since the introduction of the Health and Care Act 2022, every care home resident in England has the right to receive visitors, with care homes being legally required to facilitate this. Residents can also nominate an Essential Care Giver, a family member or close friend who has the right to visit even during periods of restricted access, such as an infection outbreak. If you feel your visiting rights are being unreasonably restricted, you have the right to raise this formally with the care home manager and, if necessary, with the Care Quality Commission.
What to Expect on Your First Few Visits
You might find that the first visits after a loved one moves into a care home can be emotionally challenging. That’s because your parent is still adjusting, which can mean they seem unsettled, quieter than usual or occasionally confused about the situation. This is actually quite normal and usually improves significantly within the first few weeks as routines become familiar and relationships with staff develop.
During early visits, try to keep things calm and relatively low-key.
A long, activity-filled visit can be tiring and overstimulating for someone still finding their feet or for those with dementia. So, relaxing, sharing a meal or watching something familiar to them on TV can be more comforting than a packed afternoon.
How to Make Care Home Visits Meaningful
You might think you need to stay as long as possible when visiting a loved one in a care home. However, it’s actually the quality of a visit that matters far more than the duration.
Some practical ways to get the most out of your visits:
- Bring something familiar – a favourite magazine, photographs or a food treat they enjoy
- Involve the senses – for residents with dementia, familiar smells, textures and music can spark connection more effectively than conversation
- Talk about the past – reminiscing about shared memories is genuinely therapeutic and tends to be more engaging than discussing current events
- Meet the staff – building a relationship with the care team during visits keeps you informed and makes communication easier between visits
- Pay attention to the environment – notice whether your loved one seems comfortable, whether their room feels personal and well kept and whether staff interact with them warmly when you’re present
Visiting a Parent With Dementia
If your loved one has dementia, there will be some differences in how you approach visits.
You might find that conversations are repetitive, your parent may not always recognise you and visits can occasionally end in distress despite starting well. It’s important to know that none of this reflects the quality of your relationship or their care.
The best way to deal with visiting a loved one with dementia is to focus on how they feel during the visit instead of what they remember afterwards, which can be unpredictable and out of your control.
Comfort, laughter and a sense of calm are what matter during these types of visits. If it starts becoming distressing for them, it is completely acceptable to keep it short. A brief, positive visit is far better than a lengthy one that ends badly.
If You Have Concerns After Visiting Your Loved One
There might be occasions where something doesn’t feel right after a visit.
Whatever the issue it’s important that you raise it. Whether it’s a concern about your loved one’s physical condition, a change in their mood or behaviour or something you noticed about the environment or the staff, speak to the care home manager straight away, as they are fully trained to deal with conflicts in the care home with families and residents.
Good care homes welcome this kind of feedback and respond to it seriously. Keep a note of anything that concerns you, including dates and specific details, so that conversations with the care team are grounded in facts.
Visits Are Part of the Care
Regular visits from family and friends have a measurable impact on a care home resident’s wellbeing, which is why they are incredibly important.
They reduce loneliness, provide continuity with life before the care home and give families a chance to stay fully involved in how their loved one is doing day to day.
But the care team can only see so much. You bring knowledge of your parent as the whole person they are (and were before they moved into the home) that no assessment form can capture, and that knowledge, shared openly with the people caring for them, makes the care plan they receive much better.
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