Our ethos
Family-Centered Care
Family means everything here at Dungate Manor. We know how important it is for loved ones to stay connected, so we embrace an open-door visitation policy. Family and friends are always welcome to visit, whether for a friendly chat, to join a meal or to share our warm community.
Our award-winning care is built on collaboration, keeping families involved every step of the way. Whether it’s a face-to-face conversation, a quick phone call or an email update, you’ll always know how your loved one is doing. Regular family meetings allow relatives to share their thoughts and ideas as we work together to ensure each resident feels supported and cared for. Our staff creates a home where residents and their families feel part of a wider community built on trust, understanding and shared happiness.
Quality of Care
Quality care starts with our exceptional team. Every staff member at Dungate is hired for their professionalism, compassion and proven dedication to making residents feel valued and supported. From carers to housekeepers, our diligent team is trained extensively to meet the highest care standards, including dementia care and ongoing professional development.
Continuous learning means we stay at the forefront of elderly care. With award-winning recognition, residents and their families can trust that every need is met with expertise and kindness. Thanks to our strong staff retention, residents see familiar, friendly faces every day, creating genuine relationships in a safe and nurturing environment.
Engaging Activities and Social Life
Our philosophy is that life should be as fulfilling as possible, bringing new opportunities for joy and connection every day. That’s why our entertainment coordinator creates an exciting calendar full of activities to match our residents’ interests and abilities. From quizzes, reminiscence therapy and art sessions to baking, sing-alongs and outings in our minibus, there’s always something to look forward to.
Our beautiful care home features accessible landscaped gardens, an on-site hair salon and spaces perfect for socialising or relaxing. We also have dementia-friendly spaces and support, ensuring everyone can participate in the way that feels best for them. Whether it’s a quiet moment in our garden or a lively group activity, we’re here to create Magic Moments, making every day a new adventure.
Facility cleanliness and safety
High levels of cleanliness and hygiene are non-negotiable at Dungate Manor. We go the extra mile to create a safe, comfortable, welcoming home for all our residents. Our diligent and highly-trained team works tirelessly to make sure the highest hygiene standards are met so residents can relax and enjoy their surroundings.
Our Surrey care home features wheelchair accessibility, key-coded entrances and secure private rooms where residents can lock their doors if they choose. Each room comes with practical touches, like television and phone points, so that residents can stay connected and entertained.
Dungate Manor isn’t just a safe place to live – it’s home. Families can rest easy knowing their loved ones are in caring hands in a space that makes life easy and enjoyable.
Find out more
Whether you’d like to know more about life at Dungate Manor, the care we provide or our current availability, please don’t hesitate to reach out. You can give us a call, contact us online or drop by for a chat – we’d love to meet you.
Our door is always open.
