The quality of dementia care support your loved one receives comes down, more than anything else, to the people delivering it.
Qualifications and training matter, but so does actually knowing the resident well. At Dungate Manor, our dementia specialist carers in Surrey are a permanent team, meaning we do not use agency staff and we actively prioritise staff retention, because a familiar face is worth more to someone living with dementia than almost anything else we can offer.
Several members of our dementia care team have worked at Dungate Manor for a number of years. Over that time, they built up a genuine connection with each resident, learning their habits, preferences, what a settled day looks like for them and what tends to cause anxiety. That kind of knowledge comes from time spent with our residents and it is what allows our team to notice when something is different well before it becomes a problem, ensuring your loved one is happy and healthy.
Families tell us regularly that this continuity is what gives them confidence in the dementia care support we provide.
A daughter whose father has lived at Dungate Manor for nearly three years described feeling at rest in the knowledge that he is content and very well cared for. That confidence comes from the consistency of the people around him every day. You can read more reviews like this on carehomes.co.uk.
Supporting Life at Our Alzheimer’s Care Home
Life at Dungate Manor is calm and consistent, giving residents living with dementia the stability they need as their care requirements develop.
Our dementia care support is delivered by a permanent team who know each resident well, and that continuity runs through everything we do here.
Experienced, Long-Serving Team
Most of our carers have worked at Dungate Manor for several years. Because we do not use agency staff, your loved one will see the same familiar faces every day, which matters enormously for someone living with dementia.
Over time, our team builds a genuine understanding of each resident, so when something seems a little different, our carers will notice it quickly because they know what normal looks like for that particular individual.
Families consistently tell us this is what gives them confidence in the dementia care support we provide.
Dementia Qualifications & Training
Our dementia specialist carers in Surrey hold relevant qualifications and take part in ongoing training as professional standards develop.
Training at Dungate Manor includes::
- Health and Social Care diploma qualifications with dementia specialisation units
- Regular update sessions to keep dementia care support standards current
- Recognising personality, mood and behavioural changes associated with different dementia types
- Memory-focused and sensory techniques informed by each resident’s personal history
- Communication approaches used throughout daily care and personal routines
Specialist Dementia Approach
Our dementia specialist carers in Surrey use consistent methods throughout the home so your loved one knows what to expect from one day to the next.
Care includes:
- Communication approaches that reduce anxiety and help residents feel at ease
- Calm, unhurried guidance throughout personal care routines and daily activities
- Quiet spaces available for residents who need lower stimulation during busier parts of the day
- Visual prompts and clear signage positioned around the home to reduce confusion
- A varied dementia activities schedule delivered by our dedicated activities coordinator
- Reminiscence work using personal, familiar objects and life history
Accreditation and Partnerships
Dungate Manor is proud to be working with the Dementia Care Accreditation Scheme (NaDCAS). This partnership helps us look closely at how dementia care is delivered in the home and gives us access to guidance that keeps our approach up to date.
For residents and families, it means our dementia care support is checked against recognised standards rather than relying solely on internal training. Not only that, but the partnership also encourages our team to keep learning, try new ideas and build on the experience they already have.
Working with NaDCAS gives us another way to make sure the support we provide continues to move forward and reflects the needs of residents living with dementia at Dungate Manor.
Family Communication
We know how much you want to feel close to your loved one’s daily life here at Dungate and we do everything we can to make that easy.
You are welcome to visit Dungate Manor at any time without needing to book ahead, and when you do come in, please feel free to speak with our carers who look after your loved one day to day. They will always have time for you.
If our dementia specialist carers in Surrey notice any changes in your loved one, we will get in touch with you straight away without waiting until your next visit. And if something is on your mind between visits, please do call us. No question is too small and we would much rather you felt comfortable picking up the phone than sitting with a worry.
Good dementia care support involves the whole family, because keeping you informed and involved throughout your loved one’s time with us genuinely matters to us here at Dungate Manor.
